Privacy Policy

Whilst using the CIOS Good Growth website or services, you may provide us your personal information (name, address, email, business details, etc.). Cornwall Council will use this information to administer our website, applications and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018.

How do we collect information?

Cornwall Council collects information from the CIOS Good Growth website in two
possible ways:

When you directly give it to us (“Directly Provided Data”)
When you communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

When you give us permission to obtain from other accounts (“User Authorised Data”)

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

How long do we keep your data for?

Cornwall Council will not retain your personal information for longer than necessary. If you have provided us with information via the funding enquiry form linked to the 2022-2025 Shared Prosperity Fund (SPF) programme also known as the CIoS Good Growth programme, and we retain your data and use it to support you to access the programme, to allow us to have an overview of the level of interest in the programme (pipeline) and to monitor and evaluate how we responding to enquiries. We will retain data from funding enquiry forms for the duration of the SPF programme. We will hold onto the information you provide either while your funding enquiry is ongoing, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our funding team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, Cornwall Council may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

With funding applications through the Shared Prosperity Fund, there may be instances when Cornwall Council is contractually required to hold onto your data for a set period for monitoring purposes. You will be informed of this should you be successful in applying for funding.

Data we collect from potential customers

If you fill in the contact form on our website we will collect the following information:

  • Contact Name
  • Telephone
  • Email
  • Address
  • Organisation Name
  • Project Name
  • Project Summary (max 100 words)
  • [select priority area] up to 3 choices
  • Project Cost
  • Funding Required
  • Agree to sign up to newsletter

We will only use this information to respond to your enquiry. Customer information will be stored within our system on the basis that it is in our legitimate business interest to maintain records of communications with previous, current and potential customers.

Do we share your data?

Cornwall Council may share data you have voluntarily provided through funding enquiry form with colleagues in other parts of Cornwall Council, contracted support or partner organisations, such as The Cornwall and Isles of Scilly Growth Hub, the Community Levelling Up Programme and the Community Capacity Fund.

Where we assess your enquiry to match with an existing support or funding offer provided under the Cornwall and Isles of Scilly Growth Hub or any of the future support programmes set up under SPF, we will ask them to contact you in order to give you access to this support offer.

How will we look after your data

Where we use Mail Chimp for Newsletter subscriptions, your data may be processed in the United States. Mail Chimp’s Privacy Notice is located here

Otherwise, your data will be held within Cornwall Council’s secure network and premises and will not be processed outside of (the UK/the EEA).

Access to your information will only be made to authorised members of staff who are required to process it for the purposes outlined in this privacy notice.

Our sub-contractor(s) detailed in this privacy notice will also maintain the same levels of security that we do which are set out in the contract we have with them. 

Marketing Data

When you contact via our contact form you will also have the option to receive marketing communications from us. If you select no, you will not be added to our marketing mailing list.

We will periodically send marketing communications to you on the basis that you have given us consent to do so. You can withdraw your consent and unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any marketing emails from us.

When you withdraw your consent for marketing communications we will retain that information about you to ensure that we comply with your wishes. Data used for email marketing will be stored in Mailchimp. Mailchimp comply with the Privacy Shield Principles for all onward transfers of Personal Information from the EU and Switzerland, including the onward transfer liability provisions.

Data controller

The Data Controller for all the information you provide on this form is Cornwall Council, New County Hall, Treyew Road, Truro TR1 3AY. Data Protection Registration Number: Z1745294

Data Protection Officer

You can contact the Economic Growth Data Protection Officer by sending an e-mail with the subject line GDPR: DPO to the following address:

Newsletter Subscribers

Good Growth uses Mailchimp.
If you have filled out a contact form and requested to be added to the mailing list, you will be added. You will also be added if you fill out the ‘subscribe to newsletter’ form.

Recipients of the personal data

Good Growth manages its newsletter both internally and through occasional third party support.

Period of data processing

We will process your personal data until you withdraw your consent to receive newsletter from us or for as long as we will be sending the newsletter. You can unsubscribe from our newsletter at any time via the link at the bottom of all newsletters.

Your rights

Your personal information belongs to you and you have the right to:

  • be informed of how we will process it
  • request a copy of what we hold about you and in commonly used electronic format if you
    wish (if you provided this to us electronically for automated processing, we will return it
    in the same way)
  • have it amended if it’s incorrect or incomplete
  • have it deleted (where we do not have a legal requirement to retain it)
  • withdraw your consent if you no longer wish us to process
  • restrict how we process it
  • object to us using it for marketing or research purposes
  • object to us using it in relation to a legal task or in the exercise of an official authority

How do I exercise these rights?

If you would like to access any of the information we hold about you or have concerns regarding the way we have processed your information, please contact: Data Protection Officer, Cornwall Council, County Hall, Truro,TR1 3AY, Tel: 01872 326424, Email:

I don’t agree with something

We would prefer any complaints to be made to us initially so that we have the opportunity to see if we can put things right. However, if you are unhappy with the way we have processed your information or how we have responded to your request to exercise any of your rights in relation to your data, you can raise your concerns direct with the Information Commissioner’s Office Tel No. 0303 123 1113

Necessity to provide personal data

Providing your personal data to Good Growth is voluntary, but necessary to engage our services and/or receive our newsletter.

Automated decision-making

We will not use your data for automated decision-making, including profiling.
Users of our website: The scope of data and recipients of any personal data

General information

Our websites collect data about its users and their behaviour through:

  • All contact forms on the website, where information is voluntarily provided
  • Storing “cookies” on telecommunication end devices
  • Collecting logs from web-servers
  • Additional tools installed on website that allow to communicate with us or provide additional information on our users

We do not disclose information about our website users to any third parties.

Data provided in the website contact forms

  • We collect data voluntarily provided by the users.
  • We might collect additional data about your connection (like IP address, time stamp or user agent).
  • Data provided in the form might contain client’s personal data. We only pass this on to third parties that have a contractual delivery relationship with Good Growth and follow GDPR regulations in how we use and store this data.
  • We process the data appropriately to the purpose of given webform (e.g. to exercise service demand, reply to commercial communication or exercise recruitment process)
  • Some data may be disclosed to entities that provide services on behalf of and on commission of Good Growth, (among others, to the entities that handle our contact forms, newsletter, e-mail, hosting, technical support, consulting services
    or auditing services).

Information about cookies

  • Our websites use Cookies to collect and store information. A cookie is a small data file that websites often store on your computer’s hard drive for record-keeping purposes. By storing information on your preferences, Cookies enable us to enhance our website and services. They do not identify a user but a computer. Your browser is most likely set up to accept cookies automatically, but you can disable this feature. Good Growth is not liable for any damage to your computer caused by the Cookie files.
  • Cookies record information about your online preferences and allow us to tailor the websites to your interests. Information supplied by cookies can help us to analyse your use of our sites and help us to provide you with a better user
  • Cookies are used on our Website to ‘remember’ information so that it can be passed from page to page and to collect website statistics. This statistical data collected may be used to help improve our Website and the services that we
    offer to you, but it is not used to identify you.
  • Some cookies are used to store you session identifier, and if you are logged in, this might allow us for your identification.
  • Restricting cookies in your browser’s settings might impact some functionalities on our websites. This might lead to improper functioning of our website on your browser.
  • Some cookies might also be used by our partners (e.g. by our partners to display advertisements based on your usage of our website).

Cookies management

If you disable cookies the site may not operate properly, or in certain circumstances
it might not work at all. Read our cookie policy here.

Server logs

  • We are logging some details on our users’ behaviour. This data is only used for server administration purposes and to make ensure our services are running as efficiently as possible.
  • Browsed pages are identified through URL addresses.

Additionally, we might log:

  • Request and response times
  • Any errors that might have occurred while processing HTTP requests 404 errors is a typical example of something we track
  • Referrer link (the URL user came from)
  • Details of user’s browser (User-Agent)
  • IP address
  • We do not identify particular persons based on that data.

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You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.